Frequently Asked Questions
The video is not playing on my capture page.
Are you not seeing the video play on your capture page?
This issue seems to be most prominent with Google Chrome being used as the browser but may also be experienced with Internet Explorer and Firefox.
The reason at least 90% of the time is when people are going to their capture page they are using a link that starts with "https://"
The letter 's' at the end of the 'http' means it is being viewed through the secure part of our server. This is really only for use when an order is being placed so the financial information is being encrypted.
If you experience this look at the capture page link in your browser's address bar and make sure it is 'http://' and not 'https://'
If you have any other questions please create a ticket.
This issue seems to be most prominent with Google Chrome being used as the browser but may also be experienced with Internet Explorer and Firefox.
The reason at least 90% of the time is when people are going to their capture page they are using a link that starts with "https://"
The letter 's' at the end of the 'http' means it is being viewed through the secure part of our server. This is really only for use when an order is being placed so the financial information is being encrypted.
If you experience this look at the capture page link in your browser's address bar and make sure it is 'http://' and not 'https://'
If you have any other questions please create a ticket.
Last updated Thu, Sep 26 2013 1:00am